Privacy Policy

1. Who We Are

This Privacy Policy applies to Pinole Masonry ("we," "our," or "us"), a masonry contractor located at 911 Third Ave, Pinole, CA 94564. Our website is pinolemasonry.com. You can reach us by email at hi@pinolemasonry.com or by phone at (510) 766-7972.

This policy explains what information we collect when you visit our website or contact us, how we use it, and what rights you have regarding your information.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form, request an estimate, or send us an email, you may provide us with:

• Your name
• Your email address
• Your phone number
• Your property address or service location
• A description of the work you are inquiring about
• Any other details you choose to include in your message

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Your browser type and version
• The pages you visit on our site and the time you spend on them
• The website that referred you to our site
• Your approximate geographic location (based on IP address)
• Device type and operating system

Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect aggregated, anonymized data about page views, session duration, and traffic sources. You can disable cookies in your browser settings, though doing so may affect how some parts of the site work.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry or estimate request
• Schedule and coordinate on-site assessments or project work
• Send you information directly related to the services you asked about
• Communicate project updates, timelines, or follow-up questions
• Maintain records of past projects for warranty or reference purposes

We use automatically collected analytics data to understand how visitors find and use our website, which helps us improve the content and functionality of the site. This data is not linked to individual identities.

We do not sell your personal information. We do not use your information for automated decision-making or profiling. We do not send unsolicited marketing emails to people who have not specifically requested them.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With third-party service providers who help us operate our website or manage communications (such as a form hosting provider), under confidentiality agreements
• With subcontractors or crew members, only to the extent needed to complete your specific project
• If required by law, court order, or a valid government request
• To protect the rights, property, or safety of our business, our customers, or others

5. Data Retention

We retain information you submit through our contact form or by email for as long as it is reasonably necessary to respond to your inquiry, complete any work you hire us for, and fulfill any warranty obligations. Project records are typically retained for a minimum of 3 years. You may request deletion of your information at any time by contacting us directly (see Section 7 below).

6. Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, or misuse. Our website uses standard HTTPS encryption for all data transmitted between your browser and our site. However, no method of electronic transmission or storage is fully secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to know what information we hold about you
• The right to request a copy of your information
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to any legal or contractual obligations we have to retain it)
• The right to opt out of any marketing communications from us

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us directly:

Pinole Masonry
911 Third Ave, Pinole, CA 94564
hi@pinolemasonry.com
(510) 766-7972

We will respond to verifiable requests within 45 days.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or review platforms). This privacy policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of our website after a policy change constitutes your acceptance of the updated policy.

11. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy, please contact us:

Pinole Masonry
911 Third Ave, Pinole, CA 94564
hi@pinolemasonry.com
(510) 766-7972