Terms and Conditions

1. Acceptance of Terms

By accessing or using the website at pinolemasonry.com, or by engaging Pinole Masonry ("we," "our," or "us") for any services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or engage our services.

These Terms and Conditions apply to all visitors to our website and to all customers who hire us for masonry or related contracting work. They may be updated from time to time - see Section 14 for details.

2. Description of Services

Pinole Masonry is a masonry contractor based in Pinole, California. We provide residential and commercial masonry services including, but not limited to, foundation repair, chimney repair, tuckpointing, brick repair, retaining wall construction, masonry restoration, fireplace installation, stone and brick work, driveway pavers, walkway construction, and related concrete and masonry services.

All services are subject to availability and our assessment of whether a project is within our scope of work. We reserve the right to decline any project at our discretion.

3. Estimates and Pricing

Estimates provided by Pinole Masonry are based on an on-site assessment of the project at the time of the estimate. Estimates are not binding contracts. A final written agreement is required before work begins.

Pricing may change if the scope of work changes after an estimate is provided, if unforeseen conditions are discovered during the project (such as hidden structural damage, soil conditions, or pre-existing issues not visible at the time of the assessment), or if material costs change significantly between the estimate and the start of work.

Any changes to the original scope of work will be communicated to you before additional charges are incurred, and your approval will be required before proceeding with out-of-scope work.

4. Scheduling and Cancellation

Once a project is scheduled, we ask for at least 48 hours notice if you need to cancel or reschedule. Cancellations with less than 48 hours notice may result in a cancellation fee to cover mobilization costs, which will be communicated to you at the time of scheduling.

We reserve the right to reschedule work due to weather conditions, crew availability, permit delays, or other circumstances outside our control. We will notify you as soon as possible if a rescheduling is necessary and will work with you to find an alternative date.

Start dates are estimates. We will make reasonable efforts to begin work on the agreed date, but delays due to permit approvals, material lead times, or prior project overruns may shift the start date. We will keep you informed of any known delays.

5. Payment Terms

Payment terms will be specified in your written project agreement. In general:

• A deposit may be required before work begins, particularly for larger projects or those requiring significant material purchases.
• Progress payments may be required for multi-phase or extended projects.
• Final payment is due upon completion of the project and your acceptance of the work.

Accepted payment methods will be specified in your project agreement. Late payments may be subject to a late fee as described in the project agreement. We reserve the right to suspend or terminate work on a project if payment obligations are not met.

6. Permits and Inspections

For projects that require a building permit under Pinole or California regulations, we will apply for and manage the permit process on your behalf. Permit fees, when applicable, are typically passed through to the customer and will be itemized in your project agreement.

Work that requires a permit will not begin until the permit has been issued. Permit timelines are controlled by the local building department and are outside our control. We are not responsible for delays caused by permit processing times.

7. Warranty and Workmanship

We stand behind the quality of our work. Specific warranty terms will be provided in your written project agreement. In general, our warranty covers defects in workmanship - that is, errors in how the work was performed - for the period stated in your agreement.

Our warranty does not cover:

• Damage caused by events outside our control, including earthquakes, flooding, severe weather, or ground movement
• Damage resulting from modifications to the work made by others after project completion
• Normal wear and deterioration over time
• Pre-existing conditions or defects not identified in the project scope
• Damage caused by the customer's failure to maintain the work as directed

Warranty claims must be submitted in writing to hi@pinolemasonry.com. We will respond within 5 business days.

8. Customer Responsibilities

To allow us to complete your project efficiently and safely, we ask that you:

• Provide clear access to the work area before the project start date
• Remove personal property, furniture, vehicles, or other items from the work area as directed
• Keep children and pets away from the work area during active work
• Inform us of any known site conditions (buried utilities, prior repairs, structural issues) that may affect the work
• Be available or designate a responsible point of contact who can answer questions during the project

We are not responsible for damage to property or delays caused by the customer's failure to meet these responsibilities.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Pinole Masonry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services we provide or your use of our website, including but not limited to loss of revenue, loss of use, or loss of data.

Our total liability to you for any claim arising out of or related to services performed shall not exceed the amount you paid us for the specific project giving rise to the claim.

Nothing in these terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

10. Website Use

The content on our website (pinolemasonry.com) is provided for general informational purposes only. While we make reasonable efforts to keep information current and accurate, we do not warrant that all information is complete, accurate, or up to date. We are not responsible for actions you take based on information on this website without first consulting with us directly.

You agree not to use our website in any way that is unlawful, harmful, or disruptive to our systems or other users.

11. Intellectual Property

All content on this website - including text, images, logos, and layout - is owned by or licensed to Pinole Masonry. You may not reproduce, distribute, or use any content from this site without our written permission.

12. Dispute Resolution

If a dispute arises between you and Pinole Masonry related to our services or these terms, we ask that you contact us first to attempt to resolve the matter informally. Please reach out to us at hi@pinolemasonry.com or (510) 766-7972. We will make a genuine effort to resolve any concerns promptly.

If informal resolution is not possible, any dispute shall be resolved through binding arbitration in Pinole, California, under the rules of a mutually agreed arbitration service, unless both parties agree to an alternative process. Nothing in this section prevents either party from seeking emergency injunctive relief in court.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings not subject to the arbitration clause above shall be brought exclusively in the courts of California.

14. Changes to These Terms

We may update these Terms and Conditions at any time. When we do, we will update the Effective Date at the top of this page. Your continued use of our website or our services after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

15. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Pinole Masonry
911 Third Ave, Pinole, CA 94564
hi@pinolemasonry.com
(510) 766-7972